Last updated: August 27, 2026
 
SDG Ranch LLC, doing business as The Trainable Puppy (“The Trainable Puppy,” “we,” “us,” or “our”), operates TheTrainablePuppy.com and provides online puppy-training courses and related educational resources. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you.
 
Information We Collect
We may collect information that you provide when you:

• Create a member account

• Purchase or enroll in a course

• Contact us by email or through the website

• Participate in a course or use an AI course assistant

• Subscribe to emails or request information

• Submit a review, testimonial, survey response, or other content
   

This information may include your name, email address, account information, billing address, purchase history, course enrollment and progress, communications with us, and messages entered into an AI course assistant.
 
Payments are processed through Wix and its connected payment providers. We do not directly receive or store your complete payment-card number.
Information Collected Automatically
When you visit or use our website, Wix and connected services may automatically collect information such as:

• Your IP address

• Browser, device, and operating-system information

• Pages viewed and actions taken

• Referring website or advertisement

• Approximate location

• Dates and times of visits

• Course activity and progress

• Cookie identifiers and similar technical information
   

We may use Wix Analytics, Google Analytics, Google Ads conversion tracking, and similar tools to understand website activity and measure the effectiveness of our advertising.
 
How We Use Information
We may use collected information to:

• Create and maintain member accounts

• Process purchases and provide course access

• Save course progress

• Deliver downloadable materials

• Respond to questions and provide technical assistance

• Send purchase confirmations, course notices, and other service-related communications

• Send promotional emails when permitted

• Operate and improve our website, courses, and educational materials

• Review course-assistant conversations to improve course content, accuracy, safety, and participant support

• Measure advertising and website performance

• Prevent fraud, misuse, and security threats

• Maintain business and tax records

• Comply with legal obligations and protect our rights
   

AI Course Assistants
Our courses may include AI course assistants trained on Sarah Cochran’s course materials. Messages submitted to these assistants are processed electronically and may be stored by Wix or its technology providers. Conversations may be visible to and reviewed by SDG Ranch LLC and authorized site administrators to improve the courses, participant support, and assistant performance.
Please do not submit payment-card numbers, passwords, medical information, or other highly sensitive personal information through an AI course assistant.
 
Cookies and Similar Technologies
Our website uses cookies and similar technologies for essential site functions, member login, security, analytics, advertising measurement, and user preferences.
Some cookies are necessary for the website and courses to function. Other cookies, including analytics or advertising cookies, may be managed through the cookie banner or browser settings when those options are available.
 
Disabling cookies may prevent certain website, member-account, or course features from working correctly.
 
How Information May Be Shared
We may share information with service providers when reasonably necessary to operate the website and courses. These providers may include:

• Wix, which hosts the website, member accounts, online programs, communications, and related services

• Payment processors

• Website analytics and advertising providers, including Google

• Email and communication providers

• Contractors or professionals who assist with website operations, accounting, security, or legal compliance
   

We may also disclose information when required by law, to respond to lawful requests, to protect people or property, to investigate fraud or misuse, or in connection with a sale, merger, or transfer of all or part of the business.
 
We do not sell or rent personal information for money. However, some privacy laws may define certain uses of advertising or analytics technologies as “sharing” or a “sale.” You may manage nonessential cookies through the options provided on our website or contact us with a privacy request.
Email Communications
 
We may send transactional emails concerning purchases, enrollment, course access, account activity, or support requests. These communications are necessary to provide the services you request.
If you receive promotional emails, you may unsubscribe using the link provided in the email. Unsubscribing from promotional messages will not prevent necessary account, purchase, or course-access communications.
 
Data Retention
We retain information for as long as reasonably necessary to provide course access, maintain accounts and course progress, fulfill the purposes described in this policy, comply with tax and legal obligations, resolve disputes, and protect the website and business.
 
Because some courses include lifetime access, certain account, enrollment, and progress information may be retained while your account remains active. Some transaction or legal records may be retained even after an account-deletion request when required or permitted by law.
 
Data Security
We and our service providers use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
 
You are responsible for protecting your login information and should contact us if you believe your account has been accessed without authorization.
 
Your Privacy Choices
Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have rights concerning certain uses or disclosures of your information.
 
To submit a request, email Info@TheTrainablePuppy.com. We may need to verify your identity before completing the request. Deleting information associated with your member account may affect our ability to provide course access or preserve your progress.
 
Children’s Privacy
The website and courses are intended for adults purchasing or using puppy-training education. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.
 
If you believe a child under 13 has submitted personal information to us, contact us so that we can review and, when appropriate, delete it.
 
Third-Party Services and Links
Our website may contain links to third-party websites or use services provided by other companies. Their privacy practices are governed by their own policies, and we are not responsible for the privacy practices of unaffiliated third parties.

Changes to This Policy
We may update this Privacy Policy as the website, courses, technology, or legal requirements change. The current version will be posted on this page with the date of the latest revision.

Contact Us
For questions or privacy requests, contact:
SDG Ranch LLC
Doing business as The Trainable Puppy
Missouri, United States
Info@TheTrainablePuppy.com